Passes & tickets

Order additional exhibitor passes and parking tickets in the closed exhibitor area for your stand personell in advance.

You will find more information and frequently asked questions here shortly.

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Do you have questions? We'll be glad to answer them.

Support
Fon: +49 (0) 201 3101 1870
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FAQs - Exhibitor passes

Will the exhibitor passes be sent to me automatically?

No. The free exhibitor passes are automatically available for you to download or send by e-mail in the closed exhibitor area. You can order additional passes conveniently in the closed exhibitor area. You can either print the badges or show them on your smartphone.

How do I order exhibitor passes?

We will send you access data to the closed exhibitor area (GAB) by e-mail. In the GAB you can download your free exhibitor passes or send them by e-mail. You can also order additional exhibitor passes for your stand personnel there.

Simply select the desired number. After ordering, you can personalise your exhibitor passes, download them or send them to your colleagues. You can either print the badges or show them on your smartphone. Repeat orders are possible at any time.

Depending on the size of your stand, a contingent of free exhibitor season passes is available to you as main exhibitor. The exact number will be displayed in the closed exhibitor area.

After the trade fair, you will be invoiced by the Friedhelm Merz Verlag for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Where can I get the exhibitor passes?

You can print out your exhibitor passes directly, download them on your smartphone or send them to your colleagues by e-mail. You can order and print tickets at the Service Center in Hall 6.

What happens if my staff changes?

Only the passes that have entered the trade fair will be charged or deducted from your free quota. If your colleague does not enter, his pass will expire. You can order replacements at any time in the closed exhibitor area - even during set-up and runtime - at the Service Center Mitte.

Your stand constructor need separate set-up and dismantling passes, for which you can also order voucher codes in the closed exhibitor area to forward to your stand constructor. Your stand constructor then registers independently in the Ticket Shop and exchanges his voucher code for a free set-up and dismantling pass.

What if I don't know the name of my staff yet?

You have the option to personalize the passes at any time, even shortly before or during the trade fair. Please note that the passes must be personalized due to the contact tracking obligation.

How do I get to the online shop?

The online shop is integrated into the closed exhibitor area. If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Can I cancel exhibitor passes free of charge?

Cancellation is not necessary, as you can simply let those passes expire that you do not need. Only the passes that have entered the trade fair will be charged or deducted from your free quota.

Can I still change the exhibitor passes (on site) and if so, where?

You order a new exhibitor pass (on site at the Service Center in Hall 6). Unfortunately, a change is not possible due to the contact tracking obligation.

Can I upload my stand personnel at once?

Under your order overview you will find an Excel template titled "Download current orders (XLS)". Here you can copy in your stand personnel. Then use the "XLS/CSV Import" button to upload your saved template. You can then send or download the tickets collectively or individually.

What do I have to pay?

Depending on the size of your stand, a contingent of free exhibitor season tickets is available to you as the main exhibitor. The exact number will be displayed in the GAB.

After the trade fair, you will be invoiced by the Friedhelm Merz Verlag for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

What do exhibitor passes cost?

The additional exhibitor season tickets of SPIEL 2021 cost 45,00 € incl. VAT, the exhibitor day tickets cost 13,00 € incl.VAT.

How many exhibitor passes are available to me free of charge?

The number of your free exhibitor season tickets is displayed in the online shop in the closed exhibitor area.

What happens if I lose my exhibitor pass?

If you have not yet entered the exhibition grounds with your pass, you can simply reprint it. If it has already been redeemed, we recommend that you have your exhibitor pass blocked in order to prevent misuse. In this case, please contact either our service team in the Service Center Mitte in Hall 6 or our hotline:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What happens if I forget my exhibitor pass?

At the Service Center Mitte in Hall 6, the exhibiting company can have an exhibitor pass printed out again. Please note that this will probably have to be done by another member of staff, as only persons with a valid pass will be allowed access to the building.

Are exhibitor passes also valid as a free ticket for public transport?

No. The exhibitor pass only entitles the holder to enter the fair.

Can I exchange my exhibitor badge for a badge on site?

No, there is no exchange option for a badge.

Are repeat orders possible?

The online shop in the closed exhibitor area is open until the end of the event. You can therefore order additional passes at any time.

I need help. Who do I contact?

If you have any questions, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do I do with an unused exhibitor pass?

If you have not used a badge, you do not need to do anything else. Only exhibitor passes used for admission will be charged to you or deducted from your free quota.

Are exhibitor passes transferable?

Exhibitor passes are non-transferable due to contact tracking obligations. Please order additional passes via the online store. Unused passes will not be charged to you or deducted from your free quota.

When are exhibitor passes valid?

The exhibitor season tickets are valid for the entire period of the event. During set-up and dismantling, you or your stand constructor require separate set-up and dismantling passes. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for a free set-up and dismantling pass in the ticket store.

Do I need exhibitor passes for the set-up?

During set-up and dismantling, you or your stand constructor require separate set-up and dismantling passes. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for a free set-up and dismantling pass in the ticket store.

Does my booth builder need exhibitor passes?

During set-up and dismantling, you or your stand constructor require separate set-up and dismantling passes. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for a free set-up and dismantling pass in the ticket store. If your stand constructor will be working at your booth during the run time, you will need to generate an exhibitor pass for them.

Can I also park with my exhibitor pass?

No, please use the parking ticket shop to order parking tickets. The parking ticket shop is also integrated into the closed exhibitor area.

I don't have a printer - what now?

You can also print out your exhibitor passes at the Service Center in Hall 6. To do this, you must log into the closed exhibitor area on site with your access data. Alternatively, you can save your exhibitor pass on your smartphone and show it at the entrance control.

Can I print the exhibitor passes several times?

Each exhibitor pass contains a QR code with an individual access code, which is scanned on admission and then blocked to prevent misuse. This means that you cannot enter the fair simultaneously with more than one person with one ticket printed several times.

FAQs - Set-up and dismantling passes

Does my booth builder need set-up and dismantling passes?

During set-up and dismantling, you or your stand constructor require separate set-up and dismantling passes. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for a free set-up and dismantling pass in the ticket store. If your stand constructor will be working at your booth during the run time, you will need to generate an exhibitor pass for them.

In this way, contact tracking is also carried out via registration in the ticket store, without exhibitors having to know the names of the individual stand builders.

Do I as an exhibitor need exhibitor passes for the set-up?

During set-up and dismantling, you or your stand constructor require separate set-up and dismantling passes. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for a free set-up and dismantling pass in the ticket store.

What is the cost of set-up and dismantling passes?

The voucher codes that exhibitors order, as well as the set-up and dismantling passes themselves, are free of charge.

The sale and transfer of these voucher codes to private individuals is prohibited.

I don't know the staff of my booth builder. What now?

As an exhibitor, you don't have to. You provide the trade fair construction company with any list of voucher codes. The company distributes the codes to its employees, who register independently in the ticket store.

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